Know when it’s bigger than one drain
An isolated slow sink may have a local blockage. When a toilet gurgles as the shower drains, or the basement floor drain rises when the washer empties, the restriction may be farther downstream. If neighbors report the same problem, tell your local sewer utility and mention that when you call.
What to do during an active backup
Stop running water and appliances that drain into the system. Keep people and pets away from sewage, and call for help. Tell us whether water is still rising, where it first appeared, and whether this has happened before. The web form is for requests; it does not dispatch a technician.
How we narrow down the cause
First identify the affected fixtures and available access. A blockage can come from material in the line, roots, or damaged pipe. Once there is enough access and visibility, a camera may show whether the line needs clearing, further diagnosis or repair.
Frequently asked questions
Will clearing stop it from happening again?
It can restore flow, but a recurring blockage may need a camera inspection to understand why it keeps returning.
What if my septic alarm is on?
Mention the alarm and whether fixtures are backing up. An alarm can point to a pump, control, or other system issue rather than a tank that only needs routine pumping.
Can I request help in the form?
You can enter a request in the preview, but for active sewage backup use the phone number above.
